At Eastside Appliance Repair (we, us, our), we are committed to protecting the privacy of our customers. This Privacy Policy outlines the types of information we collect on our website, how we use and share this information, and the choices you have regarding your information. By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect personal information that you provide to us directly when you request service or contact us. This includes your name, phone number, email address, and any other information you provide via our call request form. We also collect non-personal browsing data through cookies and web beacons to enhance your user experience. This may include your IP address, browser type, the pages you visit on our site, and the time and date of your visit.

How We Use Your Information

The personal information we collect is primarily used to facilitate the services you request. By submitting a service request form or contacting us, you consent to be contacted by us and our partners via phone, email, or text for service-related purposes. We use non-personal browsing data to analyze and improve our website’s functionality and user experience.

Information Sharing Practices

We may share the information you provide with our trusted partners to fulfill operational and service requirements. Your personal information will only be shared with third parties to the extent necessary to perform these services. We do not sell, trade, or rent your personal information to others for marketing or other unrelated purposes.

Dispute Resolution

By using our website and services, you agree to waive your right to sue or take any legal action beyond direct negotiation for any disputes related to the website or the services we provide. In the event of a dispute, users agree that maximum compensation for any claims is limited to $100, and each party will bear their own legal fees and expenses.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience and gather information about site usage. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. However, please note that if you do so, some parts of the site may not function properly.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes to our information practices. We encourage you to periodically review this page for the latest information on our privacy practices.

Opt-Out

If you wish to opt-out of communications from us or have any questions about this Privacy Policy, please contact us directly at (323) 285-4637.

Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please do not hesitate to contact us using the information provided on our website.